How to Place An Order with Kaguyasu

Purchasing your ideal office furniture from Kaguyasu is a breeze, thanks to our streamlined process. We've designed our ordering system to be user-friendly, allowing you to swiftly explore and select the office furniture pieces that best suit your needs. Here's a step-by-step guide to placing your order:

Step 1: Explore Our Selection

Visit our website, https://kaguyasuau.com/, and browse through our extensive collection of premium office furniture. Whether you're looking for modern designs or functional classics, we have something for every office setting.

Step 2: Select Your Items

Click on the office furniture piece you're interested in to view detailed information, including images, specifications, and pricing. Customize your selection by choosing the desired color, size, and quantity. If you can't find your preferred size or style in the available options, please contact our customer service team. Most of our products can be customized beyond standard options, though additional costs may apply and will need to be evaluated case by case.

Step 3: Add to Cart

After finalizing your selections, click the "Add to Cart" button to place the items in your virtual shopping cart.

Step 4: Additional Services

If you need white-glove services such as delivery and assembly, please contact our customer service team for a quote. Our team will be happy to assist you with your specific requirements.

Step 5: Check Your Cart

Ensure that the items, quantities, and options in your cart align with your preferences. Make any necessary adjustments if needed.

Step 6: Proceed to Checkout

Click "Checkout" to begin the checkout process. Our system will guide you through entering your shipping and billing details.

Step 7: Shipping Details

Provide the delivery address where you'd like your office furniture to be sent. Ensure the accuracy of the information for a smooth delivery experience.

Step 8: Choose Payment Method

Select from the available payment options, including credit cards (Visa, MasterCard, American Express, Google Pay, Shop Pay, UnionPay, PayPal), or electronic funds transfer.

Step 9: Review and Confirm

Before finalizing your order, review all details, including items, quantities, pricing, and shipping information. Once everything looks good, confirm your order.

Step 10: Receive Confirmation

You'll receive an on-screen confirmation immediately after placing your order. A confirmation email will also be sent to the address you provided during checkout.

Step 11: Stay Updated

We'll keep you informed about your order's progress. You can track its status by logging into your account on our website or by contacting our customer service team.

Pre-Sales and After-Sales Support

When you visit our website, you'll find an online customer support chat window in the bottom right corner. Our knowledgeable team is available to assist you in real-time, providing detailed information, answering questions, and addressing any concerns. For email support, contact us at support.au@kaguyasu.com. We're dedicated to ensuring a smooth shopping experience for you.

60~90 Days Return and Exchange Policy

Your satisfaction is paramount to us. We offer a 30-day window for returns and exchanges. If you encounter any issues with your purchased items within this period, contact our customer service team for assistance. For more details, visit our Return and Refund Policy page.

We're excited to offer you a seamless and delightful ordering experience as you explore and select your new office furniture pieces from our curated collection. Your satisfaction is our top priority, and we're here to assist you every step of the way.

Experience Office Elegance with Kaguyasu. Crafted for Comfort.

Contact Information

Business Hours (AEST): 10:00 AM to 5:00 PM, Mon~ Fri
Contact Us: +61 483 981 974
Email: support.au@kaguyasu.com