Shipping Policy

Thank you for choosing Kaguyasu. Below, you will find detailed information about our shipping policies.

Shipping Information

Order processing time is 7-15 business days. This period is used to customized product manufacture, carefully prepare and pack your items to ensure they are delivered in perfect condition

After dispatch, it usually takes 35 to 45 business days for orders to reach the Australian port. This period includes export customs processing and ocean shipping.

Australian customs inspection and moving to a local warehouse take 5 to 7 business days.

Australian Delivery time varies from 3 to 8 business days, depending on the customer's address.

Delivery Details

One delivery person will be required.
Delivery to the front door.
For apartment complexes, delivery will be made to the 1st-floor entrance.
Delivery hours: Monday to Friday 10:00 to 19:00 (excluding public holidays).
Our "48-hour Fast Shipping" products are only guaranteed to be processed in the warehouse within 48 hours. This does not guarantee the pickup and delivery time by the logistics provider, and does not include holidays.
We do not provide unloading, move-in, or upstairs services by default. If you require these services, extra fees will apply, based on the logistics provider's quote. The package will be delivered to the front door or roadside.
If you require White Glove Delivery Service, which includes handling, unpacking, and assembly, please inquire separately when placing the order. Please note that this service is not included by default. For products that require assembly, an Assembly Guide will be provided upon the product's arrival to assist with setup.

Taxes Included: The listed price on the website does not include sales tax. The sales tax will be calculated and added at checkout.

Business Hours (AEST): 10:00 AM to 6:00 PM, Mon~ Fri

If you have any questions or need support regarding our shipping options, our dedicated customer support team is here to assist you.
Your satisfaction is our top priority, and we are committed to ensuring your office furniture arrives in excellent condition and on time.

Normal Shipping ( About 60 Business Days ): Choose our Normal shipping for a cost-effective yet reliable delivery service, ensuring your office furniture arrives safely within an expected timeframe.

Professional Care: Each item is handled with the utmost attention by our experienced delivery team, ensuring your furniture is transported with care from our warehouse to your office.
Assembly Service: Opt for our white glove service and let our skilled technicians take care of the assembly. They will meticulously construct and place your furniture to your specifications. Please note, this premium service is available for an additional fee.
Clean Space Commitment: We conclude our white glove experience by clearing away all packaging, allowing you to enjoy your sophisticated office environment immediately. This cleanup service is included with the assembly for a complete, hassle-free experience.

Versatile Delivery: Whether it's to your front door, inside your home, or up a flight of stairs, we adapt our delivery services to meet your needs. Additional fees for challenging deliveries are communicated upfront, ensuring transparency.

Customized Shipping Rates: We calculate shipping rates based on your chosen service level, item size, and destination, all visible during checkout.
Track Your Order: A tracking number is provided for every shipment, allowing you to monitor your order's progress.

International Service: We proudly extend our services to an international clientele. Please reach out to our customer service for details on availability and shipping rates.

Delivery Estimates: For most locations within the Australia, expect your order to arrive within 60 business days, inclusive of processing and delivery times.

Efficient Process: Our delivery protocol is designed for simplicity, requiring only one delivery person and making deliveries to the front door or the first-floor entrance of apartment complexes.

Accessible Assistance: Our customer service team is at your disposal during business hours to address any shipping concerns. We are dedicated to ensuring your complete satisfaction with every order.