Our Commitment to Your Convenience
Kaguyasu is synonymous with elegance and comfort in office furniture, and our shipping policy reflects this ethos. We are committed to delivering not just furniture, but a promise of quality, service, and satisfaction.
At Kaguyasuau.com, a key division of KAGUYASU PTY LTD., we understand that the delivery of your office furniture is as crucial as its quality. Our Shipping Policy is designed to ensure that your selections from our premium range of office furnishings are delivered to you efficiently and reliably. As you review our shipping procedures and guidelines, know that we are committed to providing a seamless delivery experience. We strive to handle each order with the utmost care and precision, ensuring that your office furniture arrives in perfect condition and in a timely manner. Thank you for choosing Kaguyasuau.com, where we not only excel in providing exceptional office furniture but also in ensuring it reaches you with the care and professionalism you deserve
Shipping
Order processing time: 7-15 Business days
- Order processing time is 7-15 business days. This period is used to customized product manufacture, carefully prepare and pack your items to ensure they are delivered in perfect condition
Sea Shipping time: 35-45 Business days
- After dispatch, it usually takes 35 to 45 business days for orders to reach the Australian port. This period includes export customs processing and ocean shipping.
Australian Customs clearance time:5-7 Business days
- Australian customs inspection and moving to a local warehouse take 5 to 7 business days.
Australian delivery time: 3-8 Business days
- Australian Delivery time varies from 3 to 8 business days, depending on the customer's address.
Delivery Details
- One delivery person will be required.
- Delivery to the front door.
- For apartment complexes, delivery will be made to the 1st-floor entrance.
- Delivery hours: Monday to Friday 10:00 to 19:00 (excluding public holidays).
- Our "48-hour Fast Shipping" products are only guaranteed to be processed in the warehouse within 48 hours. This does not guarantee the pickup and delivery time by the logistics provider, and does not include holidays.
- We do not provide unloading, move-in, or upstairs services by default. If you require these services, extra fees will apply, based on the logistics provider’s quote. The package will be delivered to the front door or roadside.
- If you require White Glove Delivery Service, which includes handling, unpacking, and assembly, please inquire separately when placing the order. Please note that this service is not included by default. For products that require assembly, an Assembly Guide will be provided upon the product’s arrival to assist with setup.
About Tax
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Taxes Included: The listed price on the website does not include sales tax. The sales tax will be calculated and added at checkout.
Contact Us
Business Hours (AEST): 10:00 AM to 5:00 PM, Monday ~ Friday
Contact Us: +61 483 981 974
Email：support.au@kaguyasu.com
- If you have any questions or need support regarding our shipping options, our dedicated customer support team is here to assist you.
- Your satisfaction is our top priority, and we are committed to ensuring your office furniture arrives in excellent condition and on time.
Experience Office Elegance. Crafted for Comfort
At Kaguyasu, we pledge to deliver more than just office furniture; we deliver satisfaction. From the moment you place your order to when it arrives at your location, we ensure a premier shipping experience. Here’s how we make it happen:
Tailored Shipping Options
White Glove Delivery: The Signature Service
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Professional Care: Each item is handled with the utmost attention by our experienced delivery team, ensuring your furniture is transported with care from our warehouse to your office.
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Assembly Service: Opt for our white glove service and let our skilled technicians take care of the assembly. They will meticulously construct and place your furniture to your specifications. Please note, this premium service is available for an additional fee.
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Clean Space Commitment: We conclude our white glove experience by clearing away all packaging, allowing you to enjoy your sophisticated office environment immediately. This cleanup service is included with the assembly for a complete, hassle-free experience.
Comprehensive Delivery Solutions
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Versatile Delivery: Whether it's to your front door, inside your home, or up a flight of stairs, we adapt our delivery services to meet your needs. Additional fees for challenging deliveries are communicated upfront, ensuring transparency.
Transparent Costs and Tracking
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Customized Shipping Rates: We calculate shipping rates based on your chosen service level, item size, and destination, all visible during checkout.
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Track Your Order: A tracking number is provided for every shipment, allowing you to monitor your order's progress.
Global Shipping Reach
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International Service: We proudly extend our services to an international clientele. Please reach out to our customer service for details on availability and shipping rates.
Predictable Delivery Schedules
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Delivery Estimates: For most locations within the Australia, expect your order to arrive within 60 business days, inclusive of processing and delivery times.
Delivery Details for Clarity
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Efficient Process: Our delivery protocol is designed for simplicity, requiring only one delivery person and making deliveries to the front door or the first-floor entrance of apartment complexes.
Customer Support and Satisfaction
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Accessible Assistance: Our customer service team is at your disposal during business hours to address any shipping concerns. We are dedicated to ensuring your complete satisfaction with every order.
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