Kaguyasu Office Furniture - Order and Delivery Policy
About Your Order
Upon placing an order, you'll receive a confirmation email from Kaguyasu. The subsequent steps will depend on your chosen payment method. Please refer to the details in the confirmation email for guidance.
For payment methods requiring an upfront transaction, such as bank transfers, follow the instructions provided in the email.
We'll keep you informed about the estimated delivery date and provide a tracking number for your shipment. Note that for certain delivery methods, a tracking number might not be provided.
Products are typically delivered to the main entrance of the specified address. If the location has stairs, the delivery will be made at the base of the stairs.
Upon receipt, we recommend promptly inspecting the items to ensure there's no damage or defects from shipping.
Shipping Policy
Shipping charges for our range of office furniture are determined on a case-by-case basis.
Additional fees might apply based on specific services, such as assembly, or delivery conditions like staircases at the delivery address.
For a precise shipping quote, please reach out to our team.
Extra shipping charges might be incurred in the following scenarios:
- Special access requirements, restricted vehicle heights (below 3.3M), downtown areas, malls, construction sites, or other unique locations.
- If transportation is challenging, truck delivery might be required.
Check More Shipping Policy details: shipping policy
Experience Elegance with Kaguyasu Office Furniture. Crafted for Comfort.
Business Hours (AEST):10:00 AM to 5:00 PM, Mon to Fri
Contact Us:+61 483 981 974
support.au@kaguyasu.com
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