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Order and Delivery Information
Order Process
After placing your order with Kaguyasu, you will:
- Receive an order confirmation email with detailed payment instructions
- Get updates about your order status and estimated delivery time
- Receive tracking information once your order ships (where applicable)
Delivery Details
- Standard delivery includes drop-off at the building's main entrance
- For buildings with stairs, items will be delivered to the ground floor entrance
- We recommend inspecting your items upon delivery for any shipping damage
Shipping Costs
Shipping fees are calculated based on:
- Delivery location and accessibility
- Product size and weight
Note: For additional services such as installation and moving services, please contact our customer service team for a customized quote.
Special Delivery Considerations
Additional charges may apply for:
- Locations with restricted access (vehicle height under 3.3M)
- CBD areas, shopping centers, and construction sites
- Situations requiring specialized delivery equipment
For detailed shipping information, please view our complete Shipping Policy.
Need Assistance?
Our customer service team is ready to help with your delivery inquiries.
Business Hours: 10:00 AM to 5:00 PM (AEST), Monday to Friday
Phone: +61 483 981 974
Email: support.au@kaguyasu.com