Repair, Replacement, Refund, Return and Cancellation Policy

Our policies do not affect any right that you have under the Australian Consumer Law (ACL). For any purchase that has a major failure, we offer a refund or replacement (subject to availability), or let you keep the product and compensate for any drop in the value. If there is only a minor failure, we offer a repair (or, in our discretion, a replacement of the item or part or refund for any drop in the value) within a reasonable time. Please contact our customer support team for any issue with any product from us.

Colour and Delivery

Actual products may slightly differ in colors from the colors displayed on our website. (Please contact us before purchase if you would like more information about colors).

In case the product is damaged in the process of delivery, or if you receive a product different from what you ordered, we will check stock availability and discuss solutions with you as soon as we are notified. In cases of missing parts, we will arrange for the missing parts to be shipped as soon as we can.

Inspection and Return Period

We offer a 30-day return window, however, you must inspect the product upon delivery and report any issue within 7 days of delivery to our customer support team with supporting evidence. Subject to the ACL, we generally do not process any issue with the product after 7 days of delivery. Our customer support team will contact you as soon as possible once you report an issue (including if applicable, to discuss with you the remedy available).

If we agree with a refund or replacement, which may be partial or in full, to address an issue with any product, the product or part must be returned to us within a reasonable period with proof of purchase and the original packaging (if possible). In some circumstances, we may request the product to be returned to our nearest warehouse to enable us to undertake an assessment before we provide you with an appropriate remedy. If we consider that the product to have breached a consumer guarantee, we will be responsible for the shipping costs. We may in any circumstance by our discretion decide that a product or part is not required to be returned to us even if we had agreed with a replacement or refund, in which case, we are not responsible for the disposal or any cost related to the disposal of the product or part.

Unaccepted Returns

Generally, subject to the ACL, we do not accept any request for repair, replacement or refund in any of the following circumstances:

• change of mind and/or personal preference after delivery;
• damage caused by self-use;
• damage caused by keeping the product in improper conditions;
• modified or altered product; and
• furniture product that is assembled or installed.

Refund Process

If applicable, all refunds are usually issued through your original method of payment. For any payment originally made by credit card, it usually takes up to 7-10 business days to refund. Please do not make any payment withdrawal request from your credit card provider after we agree with a refund which may delay or stop our refund process.

Order Cancellation Policy

If you cancel any order before production, you can get a refund of the total order amount except the surcharge on credit card payment.

If you cancel any order already in production, you will be required to pay 25% of the total order amount.

If you cancel any order already shipped, you will be required to pay 50% of the total order amount.

If you cancel any order after the product arrives in Australia, you will be required to pay 80% of the total order amount.

Your Acceptance of This Policy

You acknowledge and agree that that you have read, understood and agreed with this policy by making any purchase on this website.

We reserve the right to make any amendment to this policy at any time and will update any amendment made at the relevant section of the website.